Quality Policy
Quality Policy Statement
Commitment
"Our Company vision is to ‘Be First Choice’ with our clients, partners and to reinforce our reputation for high quality service"
The board of directors of JN Bentley Ltd (JNB) and its subsidiary Mott MacDonald Bentley Ltd (MMB) is committed to effective Quality Management throughout all design and build processes and believe that high quality service and workmanship is the key to sustainable business development. To achieve this the Company commits sufficient resources to projects to actively control and monitor all visual, physical and technical quality aspects, with the aim of delivering ‘Right First Time’ to a standard expected by our clients.
To support this statement, in 2011/12 JNB and MMB will:
- Develop its Integrated QES Management System (BIMS) and supporting documents with the specific aim of:
- Improving the identification and monitoring of key quality aspects at project level;
- Improving the understanding and consideration of statutory obligations and technical quality standards sufficiently early in projects to minimise delays and avoid technical breaches or defects;
- Introducing quality considerations into the risk assessment and method statement process that is already successfully used at project level to identify and control health and safety risks.
- Introduce an effective quality incident and near miss reporting system to encourage effective reporting and analysis of quality defects;
- Encourage the use of quality alerts to communicate best practice;
- Introduce an improved Quality Inspection and Auditing process at project and senior management level.
The JNB Engineering Director, assisted by the JNB Quality and Environmental Advisor will:
- Monitor compliance with this Quality Policy.
All JNB and MMB Employees will:
- Follow the requirements of the Integrated QES Management System (BIMS);
- Report and communicate all quality defects and non-compliances so as to prevent recurrence within the Company.
Approach
JNB and MMB will:
- Operate and maintain an Integrated QES Management System that accords with the requirements of ISO 9001:2008, maintaining third party accreditation to that standard;
- Ensure all employees and subcontracted personnel are sufficiently trained, experienced and, where applicable, supervised to a standard sufficient to be able to demonstrate competence in relation to quality;
- Monitor compliance via periodic QES Inspections and compliance audits. Compliance will be reviewed at board meetings and at the annual management review;
- Take corrective actions where deficiencies are highlighted.
Paul Bentley, Managing Director
June 2011
